Refund policy

At The Sleep, we take pride in the quality and craftsmanship of every piece we make. Each order is carefully inspected before it leaves our facility — but if something isn't right, we want to make it easy for you to resolve it.

Inspecting Your Order Please inspect your purchase as soon as it arrives. If you notice any damage or a discrepancy with your order, contact us within 7–10 days of delivery at info@thesleepofficial.com or WhatsApp us at +92-320-0217445, and we'll arrange a prompt resolution.

Exchanges:
We gladly accept exchange requests within 7–10 days of delivery, provided the item is:

• In new, unused condition
• Not washed, worn, or altered
• Returned with its original price tag and packaging intact

Please Note:

• Return shipping is the customer's responsibility. Parcels should be sent to the return address listed on your invoice.
• Exchanges are not available on customized or personalized bedding orders, as these are made specifically for you.
  At this time, we offer exchanges only and do not provide cash refunds.
  

Need Help? If you have any questions about an exchange, reach out to us at info@thesleepofficial.com or +92-320-0217445 — we're happy to help.